Free Trial

FAQ’s

Frequently asked questions about Kindyhub

For Educators

What are the benefits for Parents?

  • Aligns communication with the fast-paced lifestyles of busy parents enabling around the clock access to view their child’s information (photos, stories and achievements) from a smartphone, computer or via email.
  • Parents can receive news and information from educators all in the one place.
  • Parents are notified of upcoming events & reminders fostering better participation in the daily curriculum/activities.
  • Kindyhub enables parents to view photos of their child only plus any group photos sent by the centre.
  • Helps ease the stress of Pick up and Drop off times for the working parent.
  • Parents are able to collaborate and provide input to their child’s progress.
  • Secure and Private, Username and Password required.

How long does Kindyhub take to setup and how quickly can we get started?

Kindyhub set up is fast and convenient. Register for our Free Trial by providing the requested details and we can have you set up within 48 hours. We recommend each group leader enters in their class list which should only take approx 20 mins.

What hardware or devices do you need or recommend to run Kindyhub?

Kindyhub will run on any modern device….. We’re not device or hardware specific.

Kindyhub runs on any desktop or mobile device, being neither device nor hardware specific.  This includes laptops, tablets (Android, Apple and Windows), smart phones and iPod touches.

All you need is a good internet connection and you’re away.

Note: If purchasing an Android tablet make sure the device and its operating system allows multiple uploads.

How can Kindyhub help services achieve an 'Exceeding' assessment rating?

Assessment is about demonstrating progress over time and Kindyhub enables centres and educators to do this effectively.

Breaking down the NQF and NQS into the 7 specified ‘Quality Areas’, Kindyhub assists centres to exhibit their achievement of targets in each Quality Area, as follows:

  1. Educational practice and programs.  Receiving valued feedback from families.
  2. Children’s Health and Safety.  Enables educators to alert families quickly (e.g. in the event of an outbreak of whooping cough).  Educators can review the statistics on all messages sent to determine who has read the message.
  3. Supports Interaction.  Recovers educator time so they spend less time documenting and more time interacting with the children.
  4. Staffing Arrangements.  Supports staff by creating more time for them to become better engaged in the EYLF.
  5. Supports relationships.  Gives parents a visual prompt about what has happened during their child’s day and provides topics for later discussion with the child.
  6. Collaborative Partnerships with families and communities.  Enables more meaningful partnerships to be built from a centre level, including giving grandparents and communities the ability to become more involved.
  7. Leadership and Service Management.  Assists with reviewing each individual child’s records and progress.  All data is held in one place, minimising the need to flip through folders when reviewing information about a child.

Will the children’s photos & information be safe, secure & private?

  •   Yes! Kindyhub goes the extra length to keep your data secure. SSL security giving additional peace of mind to parents/educators.
  •   We also have our own processes in place to keep top level administrator passwords strong and updated regularly.
  •   All passwords encrypted. Photos only viewable when logged into the system through a protected login for Educators & Families. Data only ever available to relevant carers, managers and parents.

Who owns the information?

You own all content uploaded to Kindyhub. We simply store it for you and enable you to share it simply with your families.  View our Privacy Policy…. (link to Privacy Policy) and Website Terms of Use….. (link to Website terms of use).

Is parent permission required?

Parent permission is recommended prior to using Kindyhub. For an introduction on Kindyhub and an authority for parents to sign and return to the Centre, please download our parent permission form to use at your discretion…Parent Permission Form

We have also included a Kindyhub Parent Flyer. This will provide parents with information on Kindyhub that can be sent out with the Parent Permission Form.

What Pricing & Packages are available?

Pricing is structured on a per child basis, keeping it very simple and affordable. We offer the choice of the Kindyhub Package or our Custom-branded Parent App Package.

Kindyhub Package : $1.00 per month (+ GST) * 

CENTRE Kindyhub web-based Software with Online Data Storage
Secure & Private
Capture: Upload & organise photos
Reporting: Create reports & observations
Media Manager: Generate photo slideshows
Communicate: Between parents and staff
Calendar: Add Events in-house or local community
Choice of pre-loaded and customised links for assessment
Online Tutorial Videos
Support via Telephone & Email

PARENT Free Parent App download available for IOS or Android
Learning – View daily reports & observations
Photos – View photo’s of the child
Communication – Receive news, messages & notices
Events – Stay up to date with events

Kindyhub iPhone App

Custom-branded Package : $1.99 per month (+ GST) 

CENTRE Kindyhub Web-Based Software with Online Data Storage

Secure & Private
Capture: Upload & organise photos
Reporting: Create reports & observations
Media Manager: Generate photo slideshows
Communicate: Between parents and staff
Calendar: Add Events in-house or local community
Choice of pre-loaded tags & customised links for assessment
Online Tutorial Videos
Support via Telephone & Email

PARENT Free Parent app download available for IOS or Android
Learning – View daily reports & observations.
Photos – View photo’s of the child
Communication – Receive news, messages & notices
Calendar: Events in-house or local community
Events – Stay up to date with events
Feedback – Send feedback to Kindyhub to improve the app
Family Business Directory – Parents can list their Business (optional)
Healthy Kids – Healthy recipe ideas for families (optional)
Get Active – Involve your community & promote active & healthy activities available for Kids (optional)

Kindyhub iPhone App

What are the benefits of the Custom-branded Package & how does it differ?

Essentially it is your very own app and giving your centre a marketing edge. Your logo features as the app icon, within the app itself and in the App store. Parents search for “Your Centres Name” rather than “Kindyhub”.

This app is also customisable, enabling you to choose from the following (optional) value add features for your parents:

  • A Family business directory within the Parent App. Gives centres an opportunity to offset some of the costs for Kindyhub. Parents within the centre group who wish to, can include their business in the directory available within the app. There is a set up fee of $99 per year per listing. $30 goes back to the centre. To add value for centre parents, we request that parent businesses include some kind of discount or offer to parents of the centre.
  • Healthy Kids Feature: Promotes healthy eating , nutritious recipe ideas & health tips for parents.
  • Get Active:  Promoting active & healthy activities for children, instead of doing pocket drops. Many centres have asked us to have a section for this within the app. Interested centres must provide Kindyhub with this information for inclusion. Set up fees apply per listing.

What help & support is available?

Help and Support are available in a number of ways.

  1. Tutorial Videos for easy access – these video’s can be located within the ‘Help Centre’ in Kindyhub enabling all users quick access.
  2. Feedback facility – we encourage you to use the feedback facility under Settings > Leave Feedback to provide information on any bugs, improvements you think may help, or any queries you may have. General response time up to 24 hours. If you’re unable to use the system for any reason, call us immediately and we will get onto it. We’d love to hear from you!
  3. Phone support during business hours 9am-5pm , call our help hotline on +61 0488 609 575 or email  us at support@kindyhub.com.au
  4. We offer FREE webinars and online training. We can also provide in house training sessions if required depending on your location *charges apply.

Do we have to back up data to a hard drive at the end of each year?

We keep multiple backups of our systems in different locations so we’re always protected from data loss / disaster. You can keep a record of all reports & photos by exporting these from Kindyhub to a hard drive, but it is not necessary.

How can we export data from Kindyhub if we don’t wish to continue?

You can export all reports & photos manually from Kindyhub at any time.

How do I sign up for a free trial?

We offer the ability for centres and service providers to access Kindyhub within one room of your centre for a 4 week trial period. This will give an indication as to whether Kindyhub is the right fit and will provide feedback from the parents.

Your Kindyhub trial does need to be used in a real world scenario to gather the correct information within the system and then share it with the parents via email. Whilst trialed in this manner, we are positive you will all get a good feel for how to utilise Kindyhub. We have no doubt that everyone will love what they see!

To setup your trial account, we require the following information: (link to Free Trial Registration Form)

Centre / Family Day Care Service / Name:
Telephone:
Address:
Centres Email Address:
Service Logo (jpg, gif, png, eps file): Please include as attachment file
Website address (if available):
Room Name:
Staff Full Name/s:
Staff Title/s (Centre manager or Educator):
Staff email address (if differs from admin):
Staff Display Name (Miss Jane):

What happens after the free trial has ended and we want full access to the system?

We require the following information from your centre/ service.

  1. Which Parent App Package have you chosen to proceed with? Kindyhub App or Custom-branded App?
  2. How many child profiles will you require for your first month’s use?
  3. What additional room names do you require (if any)?
  4.  Would you like any additional Learning Outcomes Frameworks or standard link sets loaded in? e.g Theorist Links,

Invoicing Details required:

  1. Centre Name:
  2. ABN:
  3. Telephone:
  4. Address:
  5. Contact person (Accounts):
  6. Email (Accounts):

Our accounts department will then send through our client agreement (or online form) for signing.  We will issue a Tax Invoice and process the payment before we can then proceed with full access to the system. In the interim you can still continue your Kindyhub journey via your current account.

Once each room has been using Kindyhub for a minimum of 2 weeks continuously you are then able to arrange a Roll out date with the Kindyhub Team for the release of the parent app.

What are the benefits for Educators?

  • Streamlined documentation processes and enhance enhanced communication with parents. Click here to find out what other educators are saying
  • Secure and private
  • Increased engagement and collaboration from parents and families, providing validation and an intangible reward for the hard work that goes into all the documentation.
  • Minimises the time educators spend on administration and maximises time spent educating the children.
  • Parents can be notified for special events and receive reminders, encouraging better participation in their child’s daily activities.
  • Effectively supports staff with the EYLF and improves their documenting capabilities for assessment.

What makes Kindyhub different & unique?

  • Our software is functionally rich with features designed around a simple and user friendly interface. Link to Testimonials
  • Every centre is unique and has their preferred way of documenting children’s learning. Kindyhub offers flexibility to use your own documenting style, enabling individuality and personal touches.
  • Educators are time poor and work in a very demanding role. Existing media for capturing and processing information, then keeping parents up-to-date, can take up more time than necessary. Kindyhub pull’s all the strands together into a central dashboard, streamlining each centre’s processes and freeing valuable educator time.
  • Kindyhub helps promote and maintain strong centre-parent relations by adding value to a parent’s understanding of how their child is developing with communications tailored to the fast-paced lifestyles of busy parents.
  • We offer centres the ability to ‘Get noticed’ using their very own custom-branded parent app with additional features available. It’s a fantastic marketing tool and can be a self-funding option when combined with the business directory simulating local community involvement!  The custom version also includes features for promoting a healthy lifestyle for our kids. Be sure to ask us for more information if this interests you.

What is Kindyhub?

Kindyhub is secure web-based software enabling educators to simplify and streamline documentation and enhance communication with parents, in-turn improving children’s learning outcomes.

Educators can quickly link to Early Learning Frameworks and Standards. We also enable flexibility to those centres who wish to customise links and add their own outcomes and philosophies.

Our Parent App tailors communication to the fast paced lifestyles of busy parents allowing around the clock access to view their child’s information (photos, stories, & achievements) and supporting quick and easy two way communication (parent feedback, medical alerts, newsletters, reminders, events, menus etc). Parents gain deeper knowledge of how their child is developing and the opportunity for further involvement to expand on their child’s learning potential.

For Parents

What are the benefits for Parents?

  • Aligns communication with the fast-paced lifestyles of busy parents enabling around the clock access to view their child’s information (photos, stories and achievements) from a smartphone, computer or via email.
  • Parents can receive news and information from educators all in the one place.
  • Parents are notified of upcoming events & reminders fostering better participation in the daily curriculum/activities.
  • Kindyhub enables parents to view photos of their child only plus any group photos sent by the centre.
  • Helps ease the stress of Pick up and Drop off times for the working parent.
  • Parents are able to collaborate and provide input to their child’s progress.
  • Secure and Private, Username and Password required.

Will the children’s photos & information be safe, secure & private?

  •   Yes! Kindyhub goes the extra length to keep your data secure. SSL security giving additional peace of mind to parents/educators.
  •   We also have our own processes in place to keep top level administrator passwords strong and updated regularly.
  •   All passwords encrypted. Photos only viewable when logged into the system through a protected login for Educators & Families. Data only ever available to relevant carers, managers and parents.

Who owns the information?

You own all content uploaded to Kindyhub. We simply store it for you and enable you to share it simply with your families.  View our Privacy Policy…. (link to Privacy Policy) and Website Terms of Use….. (link to Website terms of use).

I am a parent and I have forgotten my password to access the Parent App?

You will need to get in touch with your Centre Director and ask them to resend you the ‘Parent App Invite’, so you can reset your password.

I am a parent at a centre using Kindyhub, How do I access the Parent App & Web Portal?

If you are a parent, have already recieved an App invite from your Centre and registered for the app then you can click here to log in: (Link to Kindyhub Parent App Login)

If you are a parent who has not been sent an app invite yet please see below:

Kindyhub will arrange a Parent App launch date with the centre director. The centre Director will advise you as to when the Parent App will be rolled out in your centre. When a launch/ roll out date has been arranged Kindyhub will send out an ‘App Invite’ to ALL parents via the centres email address.

Each ‘App Invite’ comes from the centre’s main email account to the parents and contains an invitation link which is unique to their child. Parents can register their details for the app. Centre directors will themselves be able to manage any further app invites which need to be sent. (refer to ‘Resending Parent App Invite’)

img-interface

The parent clicks on the invitation link Step 1: ‘Setup your account here’, taking them to a registration page where they create their password for access to the app.

img-interface-2

The process then points parents in the right direction to download the app from the App Store. Parents download the app, enter their email address and new password, and will have instant access to all their child’s reports, communication history and photos. The process also explains the Web Portal where parent’s who don’t have a smartphone can access that same information.

Note: Both iPhone & Android smartphone versions will be released at the same time.

In order to access the Parent App parents must request an emailed ‘app invite’ from their Centre Director.

What is Kindyhub?

Kindyhub is secure web-based software enabling educators to simplify and streamline documentation and enhance communication with parents, in-turn improving children’s learning outcomes.

Educators can quickly link to Early Learning Frameworks and Standards. We also enable flexibility to those centres who wish to customise links and add their own outcomes and philosophies.

Our Parent App tailors communication to the fast paced lifestyles of busy parents allowing around the clock access to view their child’s information (photos, stories, & achievements) and supporting quick and easy two way communication (parent feedback, medical alerts, newsletters, reminders, events, menus etc). Parents gain deeper knowledge of how their child is developing and the opportunity for further involvement to expand on their child’s learning potential.

Your child’s information is private and secure

Kindyhub understands the significant importance of keeping your child’s information private and secure.

Kindyhub’s security has a number of processes in place to keep your data safe.

From a technical perspective, we utilise SSL technology to encrypt all data during transmission – this is the same technology used by banks, payment gateways, government departments and other recognised online networks such as facebook and Instagram to protect data. We run a number of security modules behind the scenes which monitor activity on our servers and block any potential risks of unlawful access.

We also have a number of internal processes for limiting and maintaining access to sensitive areas of the system and run security audits regularly to ensure it’s always at the forefront of what we do.

All passwords are encrypted. We have processes in place to keep top level administrator passwords strong and updated regularly. Stored information can only be viewed by the authorised carers, management and family members when logged into Kindyhub through protected logins.

Who owns the information uploaded to Kindyhub?

Your child’s childcare centre owns all content uploaded to Kindyhub. We simply store the information and enable them to share important information with you.

Kindyhub Employee Security Policy

Kindyhub has security measures in place to protect the loss, misuse and alteration of the information under our control. For example, each and every Kindyhub employee must abide by Kindyhub’s Privacy Policy. Only authorized Kindyhub employees are permitted to have access to your personal information and such access is limited by need. All Kindyhub employees are required to acknowledge that they understand and will comply with Kindyhub’s Privacy Policy. Employees who violate Kindyhub’s Privacy Policy are subject to disciplinary action, up to and including termination.

Questions? Contact us today to find out more. Join our mailing list for regular updates.

Enquiry details

 

Kindyhub supports Microsoft Windows, Apple OSX and Google Android operating systems.

Kindyhub can be used on any
computer, tablet or mobile device